Permission Groups & Access Levels in Mission Control

Last updated: March 19, 2026

This article explains how Mission Control's (MC) platform permission levels work for providers and staff. MC uses permissions to determine what users can do, ensuring that everyone can work efficiently and securely while maintaining data confidentiality. Understanding your assigned access level is key to a smooth operational experience.

Permissions are typically assigned based on a few key factors:

  • Provider type (e.g., BCBA, RBT)

  • Role within the organization

  • Clinic ownership or operational responsibilities

Quick Reference by Role: 

Feature

Feature/Action

OWNER

ADMIN

ANALYST

MEMBER

Manage all clients

✅

✅

❌

❌

Manage staff

✅

✅

❌

❌

View all appointments

✅

✅

❌

❌

View own schedule

✅

✅

✅

✅

Create/Edit appointments

✅

✅

✅

❌

Access performance reports

✅

❌

❌

❌

Access financial data

✅

❌

❌

❌

Detailed Access Levels

  • OWNER Permission:

    • Scope: Full control/access over the clinic they own.

    • Backend Features: Update clinic details, access performance reports for owned clinics, manage users, and manage staff within owned clinics.

    • Frontend Features: View and manage clinic settings, view and manage performance reports, and access all ADMIN-level features for owned clinics. They can also toggle spectator mode and are verified for clinic ownership.

    • For: Clinic owners, as they are the only role with access to financial data like expected revenue.

  • ADMIN Permission:

    • Scope: Full operational access within their assigned clinic.

    • Backend Features: Client management, user and authorization management, appointment and calendar operations, insights access (clinic-specific), staff management, and clinic settings updates.

    • Frontend Features: Dashboard access, client and staff management, approvals (including indirect and drive time), alerts, insights/analytics, calendar/schedule management (including selecting direct rate for indirect appts), appointment creation/editing, and user/Orbit permissions management.

    • Note: Admins have significant access, but they do not have access to expected revenue or insurance rates.

  • ANALYST Permission:

    • Scope: Limited access to assigned clients only.

    • Backend Features: View clients scheduled with them, view and manage appointments for scheduled clients, and basic calendar operations (create/edit).

    • Frontend Features: Sees their own clients’ appointments. Provides calendar view (therapist/client view), schedule viewing, appointment viewing (limited to assigned clients), and basic client information access.

  • MEMBER Permission:

    • Scope: Personal appointment and schedule access.

    • Frontend Features: Sees only their own appointments, schedule viewing (read-only), appointment viewing (own appointments only), and basic profile management. They can also request appointment cancellations (requires approval).

    • Restrictions: Cannot edit appointment times or locations, cannot access admin or clinic-wide features, cannot view other users’ appointments, and has no access to client/staff management or insights/analytics.

Updating User Permissions

If you have Owner or Admin permissions, you can update a user’s permission level directly through Mission Control by:

  1. Navigating to the Staff tab in Mission Control.

  2. Find the user you want to modify.

  3. Click the Edit button (pencil icon) on the far right of their name

  4. Select the appropriate role permission level from the dropdown menu

  5. Click “Save” to apply the changes.

Orbit Permissions:

In addition to base roles, Orbit permissions provide specific feature access. This is a powerful tool to grant feature access to a user without raising their entire role. For instance, an Analyst could be granted a specific feature without becoming an Admin. You can read more on this in our Support Article: Orbit User Permissions.