When E-Verify is Down: Manager's Guide

During an E-Verify system outage, you may be unable to create new cases or resolve existing ones. Here's a quick guide on how to proceed without delaying your team's work.

1. Continue with Business as Usual

• Don't delay start dates. New employees can still begin work on their scheduled first day.

• Complete Form I-9 as usual. Ensure the I-9 is filled out correctly and on time—within three business days of the employee's start date.

  • Confirm identification and approved documents in-person or via Google Meet/Zoom.

• Upload your documents in Rippling. Please continue to upload documents to Rippling during the outage so you can create their E-Verify cases once the system is back online.

2. Handling Existing Cases

• Tentative Nonconfirmations (TNCs): If an employee has a TNC, do not take any action (like termination or suspension) while the system is down. The time limit for them to resolve it will be extended.

• Stay Informed: We will monitor the USCIS E-Verify page for updates. As soon as the system is available, we will notify you and provide instructions on how to proceed with any delayed cases.

Key Takeaway: The E-Verify outage will not affect employee start dates or your ability to complete the Form I-9. Simply document new hires and pending cases, and the Finni HR Team will handle the E-Verify process once the system is restored.