Re-Hiring Former Staff: Your Essential Guide

Last updated: October 28, 2025

This guide outlines your critical first steps as a Hiring Manager (HM) to bring back eligible former clinical providers (BTs, RBTs, BCBAs, etc.). Your quick action is essential for compliance, accurate billing, and minimizing delays in service delivery.

1. The Crucial First Step: Eligibility & Offer

Step

Action

Why It Matters

Confirm Rehire Status

Before making a verbal offer, you must confirm with HR that the former employee is marked as eligible for rehire in the HR system (Rippling).

Offering a job to an ineligible candidate wastes everyone's time and creates a compliance risk. Never skip this.

Communicate the Basics

Once the offer is accepted, immediately send the new start date, title, and pay rate to HR Operations for processing.

This allows HR to issue the official offer letter and begin system setup.

2. Immediate Document Collection (Your Responsibility)

Prompt collection is the single biggest factor in preventing billing delays. Request and collect the following right away from the returning provider.

Required Documents

Important Notes

Updated Resume and Contact Info

Simple, but necessary for the file.

Current CPR Certificate

Must be current and valid

For BCBA/BCaBA/LABA Roles Only:

  • Current State License(s) & Diploma(s)

  • Professional Liability Certificate of Insurance (COI)

  • CAQH Log-in Information (if applicable for credentialing)

🛑 Note: The RCM (Revenue Cycle Management/Billing) team requires actual, verifiable documents (e.g., PDF scans of licenses), not photos or screenshots, for payer enrollment.

3. Understanding the Billing Impact (The RCM Handoff)

Once you hand off the documents and start date to HR, the RCM Team takes over to ensure the provider can bill for services.

  • Background Check (BGC): A new BGC is required if the provider's previous one is over 1 year old. HR will manage this, but you may need to communicate the start of the BGC process to the provider if notified.

  • The Credentialing Timeline is Long: RCM must re-enroll or re-credential the provider with insurance payers. This process is often estimated at 60–90 business days.

  • The Bottom Line: Any delay in getting the provider's initial documents (Step 2) to HR/RCM will directly extend this 60–90 day timeline, which delays the day the provider can start generating revenue.

For questions, please loop in HR, RCM, or your PSM!