Empowering Your Practice: May 19, 2026 Weekly Updates

Welcome to your weekly source for essential team updates. Each week, we will share updates designed to help you run a thriving, compliant, and efficient practice. From platform enhancements to compliance changes, this is your go-to resource for staying aligned.

Product/Engineering:

• In-Person Signatures for Consent Forms: Mission Control now allows you to collect in-person signatures for consent forms. We’re excited for clinics to start using this feature for any guardians running into issues signing forms electronically through the Parent Portal, or simply as a faster and easier alternative.

  This feature can be accessed from the Documents section of the kiddo’s profile, making it even easier to complete and manage signed forms during in-person interactions. Each form now includes a “Sign in Person” option that will guide parents through all fields that need to be completed, so they can sign the form right on the spot.

Credentialing and Billing

• New “Unknown Payer” Option in Mission Control (Secondary Insurance): A new “Unknown Payer” option has been released for secondary payers in Mission Control. Providers should select this option when they are unsure of the client’s secondary payer information — for example, if we are out-of-network with the payer or if the payer does not appear in the Mission Control payer list.

HR

• Exit Surveys are live for employees who are terminated: We're excited to share that Finni has officially launched exit interviews for departing employees. Effective immediately, team members who separate from your practice will receive an exit interview survey.

  Our goal is to better understand the employee experience and identify opportunities for continuous improvement across our practices. Over time, we will share themes and insights from this data to help support retention, engagement, and operational excellence.

  Thank you for your partnership as we continue building a stronger employee experience together.

• Reminder: Manual Entry Required for Holiday, Drive, and Cancellation Pay:

  Please note that holiday pay, drive time, and cancellation pay are not automatically added to payroll. These items must be manually submitted and approved in Mission Control.

  Make sure indirect and drive time are properly documented and approved prior to payroll processing to ensure accurate payment.

Please do not hesitate to reach out to @Support or your PSM with any questions!