Managing Your Kiddo’s Availability in the Parent Portal App

Coming soon!

Quick Overview

Availability helps you share when your kiddo can attend sessions. You can set their regular weekly hours, share extra availability during school breaks, and mark dates when they cannot attend because of vacations or doctor appointments. This guide walks through updating those hours in the Parent Portal app and reviewing appointments affected by a change.

What to Know First

• Before making changes, please check that the correct child is selected.

Find Availability in the app

To get started, open the navigation menu and tap Availability. From here, use Weekly Hours for the usual routine and Overrides for specific dates.

Open Availability from the app’s navigation menu.

Set the usual weekly hours

Weekly hours describe your kiddo’s usual availability each week.

Open Weekly Hours to review the schedule, then tap the pencil to make changes.

The pencil beside Weekly Hours opens the editor.

Edit and save weekly hours

Turn on the days when your kiddo is available. Tap each time field to choose the start and end times. Use + to add another time window and × beside a window to remove it. Keep the windows separate so they do not overlap.

Tap Save when the week looks correct. Cancel leaves without saving your edits. Updating weekly hours does not move or cancel booked appointments.

Choose the daily hours, then use Save or Cancel at the bottom of the page.

Change available hours for one date

An available override lets you adjust your kiddo’s hours for a specific day while keeping their regular weekly schedule the same. For example, your kiddo might usually be available 3:00 pm–6:00 pm but be available 9:00 am–6:00 pm on a day off school.

Open Overrides, tap Add Override, and choose Available. Choose one date and complete Start Time and End Time. These hours replace that date’s weekly hours, so include the full time your kiddo is available.

Choose one date and the hours that work for your kiddo, then tap Continue.

Mark time as unavailable

Unavailable time is useful when your kiddo cannot attend during their usual hours, such as for a doctor’s appointment or vacation.

Open Overrides, tap Add Override, and choose Unavailable. Choose one day or the first and last dates of a consecutive range. Every day between them is included. You can also use Start Date and End Date.

Keep All Day on for full days. For specific hours, turn it off and complete the start and end times. For a range, those hours apply on each selected day.

Saved unavailable time still applies when the same date also has an available override. For example, if the saved available hours are 9:00 am to 5:00 pm and 1:00 pm to 2:00 pm is marked unavailable, the available windows are 9:00 am to 1:00 pm and 2:00 pm to 5:00 pm. To make that hour available again, edit or remove the unavailable entry.

Use the date fields or calendar to choose one day or a consecutive range.

Resolve overlapping saved entries

Sometimes a selected date already has saved availability that needs updating before you can continue.

Long press the date in the calendar to open its details. Tap the pencil beside the saved entry to update or remove it. If the app shows See conflicts, that link also opens the overlapping entries.

A long press opens the date details and the saved entry’s edit action.

Review your change before saving

Tap Continue in the editor to review your change. If no appointments are affected, you’ll see Confirm Available Hours or Confirm Unavailable Time. Check the summary, then tap Confirm.

If appointments are affected, Confirm Availability Change opens. Review the names, dates, and times under Appointments To Cancel. For appointments you can request to cancel here, choose a Reason for cancellation, add any helpful Cancellation notes, and tap Request Cancellation & Confirm.

Some appointments may ask you to contact your clinic instead. Please reach out so your clinic can help with those cancellations. If every listed appointment needs clinic assistance, tap Confirm to save your availability.

You can add a reason for unavailable time even if no appointments need cancellation. When you confirm, your availability is saved and any cancellation requests go to your clinic for review. The appointments stay on your calendar until your clinic approves the requests. You can use Back to return to the editor before confirming.

Check the appointment names, dates, and times before confirming the cancellation requests.

Edit or remove saved availability

When plans change again, open Overrides and tap the pencil beside the saved entry. An available override keeps its saved date while you edit the hours. To use a different date, remove the entry and create a new one.

To remove an entry, open it, tap Remove Override, and confirm. For a grouped unavailable entry, removal applies to the whole saved range.

Deleting an available override brings back the regular weekly hours for that date. Deleting unavailable time clears that saved block. Neither action sends cancellation requests, so your appointments stay on the calendar. Check the remaining availability after removing an entry.

The saved available date stays fixed while you update its hours.

Tips, Tricks & Troubleshooting

• If an entry is marked Some appointments only, please ask your clinic which appointments it covers.

• If the confirmation says appointments changed, review the updated list before confirming again.

• If you are unsure whether a change saved, refresh Availability and check the saved entry before retrying.

All data and names displayed are simulated for demonstration purposes.